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April 14 2016

Operation HOPE Announces Transformational Leadership and Organization Changes

The global financial dignity and economic empowerment nonprofit reveals key leadership and organizational role adjustments structured to support core programming expansion. 

ATLANTA – Apr. 11, 2016 – Today, John Hope Bryant, Founder, Chairman, and CEO of Operation HOPE, Inc., announced a series of leadership and organization changes to support HOPE’s expanding “Silver Rights” movement.

“These transformational organization moves are designed to streamline and expedite our delivery of programs and services to underserved communities,” Bryant said. “Operation HOPE has more than 280 commitments to implement over the next 18 months. It is critical that we have a leadership team and structure focused on seamless execution and strong partnerships.”

Key leadership and organizational role changes include:

Dr. Anita Ward is appointed Chief Transformation Officer, Office of the Chairman, with responsibility for programs, people and partnerships, including, Marketing and Communications, Information Technology, Programs, Operations, and Development.

                Caryn Anderson is appointed Director of Communications for Operation HOPE, responsible for the development and                     advancement of the objectives, strategies and operations of the organization’s comprehensive communications and                       social media function.

Mary Hagerty Ehrsam is appointed President of the HOPE Office of Partnerships. In that capacity, Ehrsam will lead the organization’s efforts to cultivate and maintain strategic partners in support of the Operation HOPE mission, driven by Project 5117. Ehrsam is responsible for the direct management of HOPE Market Presidents.

Lance Triggs is appointed President of the HOPE Office of Program Operations. Triggs will lead the execution of all Project 5117 programs to ensure operational excellence and support. Triggs is responsible for the management of HOPE Vice Presidents of Operations.

                  James Chen is appointed VP Operations, West, with responsibility, for operations associated with all programs.

                  Bill Atherton is appointed VP Operations, Southeast, with responsibility, for operations associated with all programs.

                  Keith Combs is appointed VP Operations, Northeast, with responsibility, for operations associated with all programs.

Rachael Doff continues in her role as Chief Administrative Officer and Chief of Staff, Office of the Chairman. Doff remains responsible for all administrative functions, including Human Resources, Office of Innovation, Research & Assessment, and the HOPE Program Office.

                   Evelyn Ducoulombier is appointed Director of Program Office. In that role she is responsible for the management of                      programs, grants, and projects.

“We are aligning our leadership and organization construct to expand the delivery of our programs and efficiently implement our growing commitments,,” Bill Walbrecher, who remains President and COO of Operation HOPE, said.


About Operation HOPE, Inc.

Since 1992, Operation HOPE has been moving America from civil rights to "silver rights" with the mission of making free enterprise and capitalism work for the underserved. Through its core programs, the nonprofit has provided financial dignity and economic empowerment to over 2.6 million individuals worldwide, and $2 billion in economic activity for the disenfranchised—turning check cashing customers into banking customers, renters into homeowners, small business dreamers into small business owners and minimum wage workers into living wage consumers. Project 5117 is HOPE’s multi-year four-pronged approach to combating economic inequality that aims to improve financial literacy, increase business role models and business internships for youth, and stabilize the American dream by boosting credit scores. Operation HOPE recently received its second consecutive 4-star charity rating for fiscal management and commitment to transparency and accountability by the prestigious non-profit evaluator, Charity Navigator. For more information: