Chief Transformation Officer
Ms. Ward is an acknowledged pioneer in the field of organizational transformation, technology, and change management. Her strategic work has spanned many industries including, financial services, banking, insurance, retail, technology, distribution, manufacturing, and healthcare.
Ms. Ward began her career as a technology strategist for Occidental Petroleum and quickly moved into a culture and organization strategy role for corporate mergers and operational integration. Her technology and strategy experience at Occidental landed her a VP position with American General responsible for national technology and organization strategies. She led the consolidation of 5 Life Insurance companies, including optimization of the organizations, products and technologies. People and process were centric to these initiatives, and the results were significant improvements to revenue and dramatic reductions in expenses. The Life Insurance consolidations led to initiatives in other lines of business: P&C, CreditThrift, Annuities, and Investment Products.
Leveraging her anthropological training and her knowledge of technology, Ms. Ward garnered executive roles in respected organizations like Colonial Penn Insurance, Texas Commerce Bank, Cambridge Technology Partners, Safelite Autoglass, and the Cleveland Clinic Lou Ruvo Center for Brain Health. As Senior Vice President for Transformation at Chase, Ms. Ward led an enterprise reengineering initiative that included more than 500 transformation projects and resulted in 35% increases in revenue and more than 25% reductions in expenses.
Often called an "organizational shaman", Ms. Ward has garnered praise for her innovative approach to organizations, incubation and corporate problem-solving. Her results have been featured in business guru Jon Katzenbach’s books, Real Change Leaders, and Leading Outside the Lines, and in Fast Company, Forbes ASAP, CIO Magazine, Information Week, and Computerworld. She holds a PhD in Cultural Anthropology and is a globally requested speaker who draws upon years of experience to share insights and bring clarity to business transformation and its impact on strategies, models and organizations.