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June 27 2012

Operation HOPE Announces Organization Restructure

Financial dignity nonprofit reaches world-class status in financial empowerment tools for underserved communities

Los Angeles -- Operation HOPE (HOPE) today announced executive promotions and plans to reshape its business paradigm, top to bottom, with the goal of exceeding its current success and ensuring its position of being “best in class” in the financial empowerment of underserved communities,  effective immediately.
 
“In the last 20 years, HOPE has operated with a triangle approach to leadership. The corporate office made the rules, set the tone, issued the directives and produced most of the food.  As a result of this, the leadership of the organization has mostly ‘waited for instruction,’ and responded accordingly. Going forward, HOPE will operate with a diamond approach to leadership, said Operation HOPE Founder, Chairman and CEO John Hope Bryant. “Our new organizational model marks a further important step along the path we are pursuing to simplify HOPE into a leaner, more efficient organization that works collaboratively across the board to benefit the customers we serve as well as our loyal partners.”
 
In the new model, each market is headed by a CEO and the programming is streamlined into four separate portfolios:  HOPE Financial Dignity Centers; HOPE Youth Empowerment Group; HOPE Coalition America; and HOPE Business-In-A-Box.  The Division Presidents, local market CEOs and Executive Managers report to the HOPE President and COO, Bill Walbrecher. This new improvement will help the organization achieve greater client focus and connectivity, product excellence and clearer accountability. 
 
“Operation HOPE is pleased that the following executives have been promoted to the key positions in the new reorganization,” Walbrecher said, as he shared the roles and responsibilities for the new positions. “These changes are an integral step towards driving efficiency, reducing costs and improving the customer experience, as our business model continues to become a new era bast practice amongst nonprofit organizations." 
 
The change will also put into place programs that will combine the experience and expertise of veteran executives as well as nurture the talent of HOPE’s new leadership and inspire and nurter a new generation of future leadership through HOPE Fellows and HOPE Interns. 
 
The promotions are as follows:
  • Rachael A. Doff, Senior Executive Vice President and Chief of Staff, OCC
  • Lance Triggs, Division President, HOPE Financial Dignity Centers & CEO, Los Angeles Market
  • Mary Hagerty Ehrsam, Division President, HOPE Youth Empowerment Group & CEO, New York Market
  • James Bailey Chief Executive Officer, Atlanta Market
  • Oliver Bell to Chief Executive Officer, New Orleans Market
  • Jena Roscoe, First Senior Vice President, Chief of Government Affairs
  • Kevin Fleming to First SVP, Director of Global Field Operations
  • David Bell, Managing Director of HOPE Corps
  • Elaine Fischer, Managing Director of HOPE FILE Program
  • Michele Burton, National Program Manager of HOPE Business In A Box
 
A global nonprofit, dedicated to financial dignity, Operation HOPE promotes self-respect and self-sufficiency through financial literacy and education tools to underserved communities in more than 273 cities worldwide. Through its four core portfolios, the organization has provided youth and adult financial literacy, economic preparedness, digital empowerment, promoted home ownership, and assisted with foreclosure prevention to more than 2 million individuals. This year, HOPE celebrates 20 years of making the free market system work for low-income communities in a Silver Rights Movement meant to help make free enterprise and capitalism work for the poor and undeserved.