DEPARTMENT
HOPE Financial Literacy Empowerment Center

COMPENSATION
$40,000 - $45,000 a year based on experience plus a competitive health care package and 401K matching program

ACCOUNTABILITY
Reports to the HOPE Financial Literacy Empowerment Center Vice President of Operations and the City of Miami ACCESS Miami Administrator for local coordination

JOB SUMMARY
Initiate and set-up local community training sites and recruit and manage volunteers to assist consumers seeking money management, credit, homeownership and foreclosure prevention counseling which includes resolving client's debt, credit, and savings issues. Provides face to face and phone counseling onsite or offsite. Employee will promote, coordinate, schedule and conduct adult credit, money management and foreclosure prevention seminars. This program focuses exclusively on assisting City of Miami residents. Initiate and set-up youth financial literacy programming through the City of Miami after-school and summer programs.

DUTIES AND RESPONSIBILITIES
Primary duties include:

• Recruit, promote, train, coordinate, maintain and schedule an appropriate team of volunteers to conduct the various types of workshops and training classes for youth and adults.
• Prequalify those City residents that are interested in taking advantage of the City's Homebuyer and down payment assistance programs and work with corresponding lenders and City departments to accomplish homeownerships goals.
• Initiate, set-up, coordinate and manage the appropriate amount of new/existing community resource sites.
• Set-up, manage and coordinate with local financial partners to maximize wealth creation with new account openings.
• Help create positive linkages to other community programs that assist City of Miami residents.
• Promote, coordinate, schedule and conduct Credit and Money Management Workshops for adults at established and newly created sites
• Promote, coordinate, schedule and conduct Foreclosure Prevention Workshops for adults.
• Participate in Community Outreach/Promotional efforts (when applicable).
• Provide "one on one" credit, money management, debt, savings and foreclosure prevention counseling to individuals.
• Provide financial guidance & assistance, foreclosure intervention and other mortgage-related services to individuals and families. Work through budget document, verify income/expenses, create a written Action Plan, answer questions, and assist in negotiations with lenders.
• Submit loan modification applications to lenders for processing.
• Coordinate youth financial literacy programming with the City of Miami.
• Recruit, manage and maintain skilled volunteers to conduct youth financial literacy programming.
• Conduct business development activities that will lead to securing government, private and community sector partners.
• Partner with HOPE and City of Miami grant development teams to identify, write and secure added funding to sustain the operation.
• Complete monthly production and activity reports for distribution to HOPE and City of Miami
• Meet production goals.
• Maintain customer program files.
• Enroll and track the progress of program enrollments.
• Prepare customer Credit Dispute Letters.
• Maintain a neat clean work area.
• Performs all other miscellaneous responsibilities and duties as assigned.
• Maintain a professional and positive attitude in all settings.
• Ability to articulate the mission, objectives and programs of the organization.

SKILLS
Candidates must have the ability to perform a variety of tasks which will include program and staff management, counseling, guidance and assistance. Must be able to pay attention to detail and have strong communication skills both written and verbal. Candidates must be self-motivated, professional, with integrity, and take initiative. Must be fully competent in Microsoft Office, including Outlook.

EDUCATIONAL REQUIREMENTS
Minimum of five years of financial management counseling, mortgage lending or mortgage banking experience. Licensed and/or certifications preferred.

• Bilingual English-Spanish required.
• Must possess working knowledge of all applicable federal regulations, Fair Credit Reporting Act and residential mortgage loan program requirements (e.g. FHLMC FNMA, RFC, FHA).
• BA required; finance or accounting classes or experience required.
• Must have 3-5years work experience in financial sector. Mortgage lending experience preferred.
• Must have strong program coordination, organizational, written and verbal communication skills.
• Have experience recruiting and managing staff – preferred.
• Must have extensive experience working with Microsoft Office Suite or other information management systems.
• Must be able to sit at a desk most of the day, use standard phone and computer equipment, lift and carry 25 lbs.
• Knowledge of financial planning, consumer credit, individual budget creation, consumer loan processing or servicing, accounting principles, all facets of mortgage lending.
• Desktop publishing, event planning, crisis management, community involvement and volunteer coordination are also helpful.

INTER-RELATIONSHIPS
Candidates must have the ability to interact with all levels within and outside a corporate environment. Candidates must be able to work with both internal and external customers. Maintain a professional and positive attitude in all settings.

WORKING CONDITIONS
A normal office environment that is sometimes fast paced, ability to walk, stand, sit, and talk on the phone for periods of time in a professional manner. Candidates must have the ability to work outside the office in the field and to have a temporary relocation when applicable.

NEEDED ATTRIBUTES
Aptitudes: Problem-Solving, Motivation, Negotiation Skills
Temperament: Resilience, Integrity, and Flexibility
Interests: Public contact, communication of plans and ideas.